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New car, new troubles...

My air conditioning isn't working and the dealer refused to fix it for free because they said it wasn't a safety issue and even though they listed it as part of the equipment, they didn't have to make sure it worked.

I took the car to Pep Boys for a free AC check and an expected recharge.  They found that the problem was the evaporator was leaking into the passenger compartment, "major health issue".  NOW it's a safety issue.  The Pep Boys supervisor said it's something the dealer should have caught and fixed before delivering the car, and not something that just happened, in case the dealer tried to argue it happened since I got the car.

I brought the documentation to the dealer's service center and they said they'd get back to me Tuesday.  From the supervisor's snide attitude, I got the impression they were still going to dispute the repair, and I'll have to contact the attorney general's office and maybe take them to court.  In the meantime, Pep Boys says they can fix the problem Saturday if the dealer won't do it.  It would cost about $1700, because the compressor is falling apart too, but it has to be done.

Comments

( 7 comments — Leave a comment )
ccdesan
Jun. 5th, 2011 11:55 am (UTC)
Here's hoping the dealer does the right thing without your having to go the legal route. Sorry for your troubles!
tilt_longtail
Jun. 6th, 2011 01:07 am (UTC)
ffff**k!...what kind of car is this?
coyoty
Jun. 6th, 2011 04:50 am (UTC)
2003 Subaru Forester.
shiningriver
Jun. 6th, 2011 05:09 am (UTC)
I just looked at the Edmunds.com page on 2001 Forester and it looks like there are some common problems with this car, though I didn't see much mention of A/C problems.

http://www.edmunds.com/subaru/forester/2001/consumer-reviews.html

You might want to have the head gaskets and wheel bearings checked. Those are listed by several people on that page. And if you have over 100,000 miles, I wouldn't be confident about the dealer covering the cost of the A/C.
alaskawolf
Jun. 16th, 2011 04:47 pm (UTC)
were you able to get this fixed? O_O
coyoty
Jun. 17th, 2011 03:35 am (UTC)
I got it fixed at Pep Boys, but it failed this afternoon, so I'm bringing it back tomorrow.
wildw0lf
Jun. 18th, 2011 10:28 pm (UTC)
That sucks - hope everything worked out well.
( 7 comments — Leave a comment )

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